BOOKING PROCEDURE:
You may book via email or our website. The person who makes the booking must confirm acceptance of our booking conditions on behalf of all persons named on the booking. We will send you a booking form to fill out. You are responsible for ensuring the accuracy of the personal details, flight details, or any other information supplied in respect to yourself and any other traveler on the booking. We will arrange the services and send you a confirmation letter by email. You must check your email on a regular basis.
DEPOSIT
A deposit of 25% per person of the total price is required to confirm your booking. Receipt of deposit will be taken as an understanding by Brightstar Tours that the customer has checked their confirmed travel
arrangements and has read and agreed to the terms and conditions. We reserve the right to release the
booking without notice if no deposit was made within 7 days after we received your booking request.
FINAL PAYMENT
Payment in full must be made 14 days before the tour starts.
PRICES
All prices for our tours are listed in United States Dollars (USD). They are based on schedules and tariffs at the time of printing. Brightstar Tours reserves the right to vary the price of the tour if taxes or
other costs increase. Brightstar Tours cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable.
CANCELLATIONS
Cancellation fees will be levied relative to the amount of notice given as follows:
Days’ Notice:
45-30 50% OF FARE
29-15 70% OF FARE
14-01 100% OF FARE
The above are Brightstar Tours cancellation fees. Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.
In case of a travel warning to Jordan you can cancel the tour last minute. The money will be refunded to you, except additional bank charges or credit card charges which are not covered by us. We will charge an administrative fee of 25 USD for day tours and 100 USD for overnight tours. In case you decide to cancel the tour due to conflicts in neighboring countries, this is possible until 14 days before the tour starts. We will charge an administrative fee of 25 USD for day tours and 100 USD for overnight tours, the remainder will be refunded. Otherwise the above cancellation fees apply.
REFUND
A refund will normally be made to the same account and using the same method used for the original
payment.
TRAVEL INSURANCE
It is highly recommended to be insured for the duration of your trip. You need comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses (e.g. World
Nomads). Insurance policies rarely cover for loss of cash.